Consumer Confidence
The Consumer Confidence department is the scientific heart of the Nestlé Quality System. Consumer confidence and trust has been fundamental to Nestlé's success for over 135 years.
Our wide range of expertise is made available to R&D scientists, operational and technical units and businesses. We cover five main areas:
Consumer safety that guarantees the delivery of safe products.
Product compliance that combines all aspects related to the legal compliance of Nestlé products.
Consistent quality that involves all measures for the delivery of Nestlé products with a consistent level of quality.
Consumer preference that ensures our products demonstrate superior organoleptic and nutritional quality.
Occupational and environmental safety that combines all aspects related to the safety of workers and the environment.
Safety evaluation requires extensive scientific skills in the two areas of food safety: analytical method development and science-based risk assessment. Ingredients also need to be analyzed for authenticity and allergens. Leading edge packaging expertise also has a role to play in ensuring both quality and safety of Nestlé food products.
Anticipation of food safety issues is guaranteed through a systematic screening of scientific and technical literature and evaluation by our network of experts for case-adapted responses.